Frequently Asked Questions
How do I cancel my membership?
You must come to The Plex to sign a cancellation form. There is no fee if you cancel a month-to-month membership with a 30-day notice. Annual membership breaks will incur a $300 fee.
Can I freeze my account?
Yes, you can freeze your membership for medical reasons with a physician’s note. See front desk for further details. There is a 20% freeze free for up to 6 months. Freeze time does not count toward length of contract and will automatically reactivate after 6 months.
If I move will I have to pay cancellation fee?
Yes, a fee applies to every membership cancelation. Exceptions will be made for active duty military with verified orders.
Can my child come with me and sit while I work out?
Yes, your child may sit in the designated area in the workout space. Parents are ultimately responsible for their child’s behavior, as The Plex team is not responsible for supervising children that are not in the childcare center.
Do you have childcare?
Yes. Childcare is available from 8:00 a.m. to 1:30 p.m. and 3:00 p.m. to 7:30 p.m.
What are your staffed hours?
We are staffed from 8:00 a.m. to 8:00 p.m. Monday through Friday, and from 8:00 a.m. to 12:30 p.m. on Saturday. We have extended staff hours during pool season.
Can I access when it is unstaffed?
Yes, all members are granted a 24-hour access key fob!
If I cancel and then decide to rejoin, do I have to pay another joining fee?
No! The Plex has no joining fees, ever.